We're an innovative event marketing company dedicated to exceeding expectations and driving success for our clients. If you're a motivated individual with a passion for customer satisfaction, we invite you to join our team as a Customer Service Representative.

As a Customer Service Representative, you'll be the primary point of contact for our clients and customers, ensuring their needs are met and their experiences are exceptional. You'll play a crucial role in building and maintaining strong relationships, coordinating event logistics, and collecting feedback to enhance the overall experience.

Key Responsibilities:

• Serve as the primary point of contact for clients and customers, addressing inquiries and providing assistance as needed.
• Build and maintain strong relationships with clients through regular communication and follow-up, ensuring satisfaction and loyalty.
• Coordinate with internal teams to ensure seamless execution of events and campaigns, providing support as required.
• Assist in the planning and organization of events, including logistics, venue coordination, and attendee management.
• Collect feedback from clients and customers to identify areas for improvement and implement solutions.
• Maintain accurate records of client interactions, inquiries, and feedback in the CRM system.
• Collaborate with team members to brainstorm ideas and strategies for enhancing customer satisfaction and retention.
• Stay informed about industry trends and developments to better serve clients and anticipate their needs.
• Represent the company professionally at all times, adhering to brand guidelines and values.

Requirements:

• Bachelor's degree in marketing, business administration, communications, or related field preferred.
• Excellent verbal and written communication skills, with a strong emphasis on customer service.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Previous experience in customer service or client relations preferred but not required.
• Ability to work independently as well as part of a team.

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